As I grew up in Canada, I got to know a lot of immigrants who moved from non English speaking countries. When they first arrived, they could barely say a word in English. However a year or two later, they could converse in English with no problem.

When I first arrived in Taiwan, I assumed the same thing would happen here. Sure, I couldn’t speak any Chinese when I got here, but give me a year or two and I’d be fluent! However, after a year or two, I came to the realization that I could still barely speak any Chinese. Why was that? Was I that bad at learning the language?

The truth was, I hadn’t put much effort into learning the language. Why would I need to? I live in Taiwan! I hear Chinese all around me, and see Chinese characters where I look. So what was the problem?

The problem, it turns out, came from the characters. When people learn English for the first time, they usually start with the alphabet, then work their way up from there. When learning Chinese though, many students (myself included) skip learning characters, as they are too complicated. Instead, we focus just on listening and speaking – using pinyin as our writing system. What’s wrong with that?

Back to how people learn English – a lot of the learning comes from reading. When we hear this, we assume they are learning from reading children’s storybooks, but this is only a part of the learning. A bigger part of learning comes from being out on the streets in an English environment.

Imagine that you’re just learning how to speak English and you see the picture to your left, in front of you.

You know it’s a bank, because of the ATM in front of it, and you see the word “bank” on top. You’ll start to recognize this word, as you’ll see it on every bank that you see. So eventually your brain will recognize this word as meaning bank, even though you may not have consciously taken note of it. If you’re really eager, since you’ve learned the alphabet, you might even try to pronounce “b-a-n-k” in your head, so that you can reproduce this word in the future, should you ever need it.

Now extend this type of experiential learning throughout your daily life in a new country and you can see how you can quickly learn the language just by reading the titles of all the objects and places you’re interacting with regularly.

Now compare this with trying to learn Chinese in a similar manner. You see a bank in front of you and recognize it as a bank (after all it’s the same Citibank you’re familiar with) and try to associate it with the equivalent word in Chinese, but this is what you see instead.

Since you haven’t learned any characters, it takes a lot more effort to recognize that 銀行 refers to the word “bank” in Chinese. Even if you could recognize those characters, it would be a lot harder to reproduce this later on, since you won’t know how it’s pronounced. As a result, in most cases, the brain just ignores what it can’t understand.

This results in a lot of wasted learning opportunities with all the signs in Chinese we see in front of us on a daily basis. Imagine how fast your Chinese would improve if you could read each sign and figure out what it was referring to. That’s the edge most people are missing.

So what’s the solution? Unfortunately, it’s not as simple as just learning the Chinese alphabet first, since there isn’t one. Instead you have to go through the process of learning each character, one at a time, and hopefully maintain your character recognition skills with the vocabulary you’re learning.

The current CLO course has an emphasis on listening, leaving you to learn the character portion on your own, using the available transcripts. For those interested in emphasizing characters more though, I’ve recently begun work on a new course, that is based around the same CLO course material, but with an emphasis on reading and typing Chinese. Create a free account and try it out today!

Watching TV or movies in Chinese is a great way to improve your Chinese, as it teaches you skills you may not normally pick up from traditional books and CDs. If original Chinese shows and movies are too difficult for you, you can start off with Western shows / movies that are dubbed into Chinese, and work your way up from there. DVDs are a great choice for this activity, since they give you the option to control what subtitles you see.

Most Chinese TV / movies are shown with Chinese subtitles. This is obviously a great way to practice your reading since you can try and follow along with the speakers as the subtitles roll by. Don’t worry if you can’t pick out every character – you’ll get better with practice. Your brain will also learn to speed up over time, and you’ll be surprised with what you can read in the future, if you do this regularly.

Once you get really good, you’ll find yourself reading the subtitles faster than the speaker, than using the speaker to check if you got it right. Another option would be to watch the movie with a pause button – giving you time to read as much of the subtitles first, before unpausing it to see if you got it right.

For a different challenge, you can try watching Chinese content with English subtitles. This way your focus can be on the translation of what the speaker is saying. Don’t worry if the content goes by faster than you can process it. You can always repeat it later, to enhance your comprehension.

The trick is to find material that is slightly ahead of what your brain can normally comprehend. If it’s too complicated, your brain will tune out completely, whereas if it’s too easy then there’s no learning involved.

Apart from reading and listening comprehension, there are other benefits that also come from watching this type of content:

1. Learning interjection particles and when to use them – basically the Chinese versions of “Ooh, wow, huh, ugh” etc. Watch enough content and you’ll find yourself subconsciously spouting out the same particles. That’s when you’ll know that you’ve crossed to the next level!
2. Learning about Chinese culture – the shows and movies will showcase a variety of contexts such as parties, weddings, funerals and festivities where you’ll get to see how people participate and what types of things go on.
3. Learning emotions – how do Chinese people react when they are angry, sad, excited, confused etc. What kinds of words and phrases do they use in these contexts?

The beauty of learning from this format is that many of the above points will be taught to you passively, so you can focus on enjoying the content, even though you’re learning so much on the side!

One way to tell if you are mastering fluency in a language is how well you know the various exclamation particles used in the language, and more importantly whether you can reproduce them when the context is right.

The CLO podcast uses a lot of the particles you’ll see below in the various dialogues throughout the course. Here is a list of the more common ones – some sound and behave very similarly to their English counterparts. Others have similar behavior but with a different sound. Take a look below.

哈哈 / hāhā – Haha

哇 / wā – Wow

啊 / ā – Ah

嘿 / hēi – Hey

哦 / ó – Oh?

嗯 / ēn – Mmn (indicating acknowledgement).

唉 / āi – Indicates surprise

咦 / yí – Also indicates surprise

Since a lot of communication these days takes place on forums and social networking sites like Facebook, it’s common to see these characters sprinkled throughout. You can identify them by the 口 radical they all share.

Arranging and having meetings with Chinese counterparts can be a different process than you might see out West. The process is smoother if you already have a relationship with the people beforehand. If they aren’t familiar with you or your company, it is best to provide as much background information as possible. This allows them to decide whether to have the meeting as well as who should take part.

This is important, since it means the proper decision makers can attend. Unlike Western meetings, it is in your interest to bring up the subject of the meeting and all issues to be discussed beforehand, so that no surprises are brought up during the meeting. Once again, this allows the other party to prepare their own views in advance of the meeting itself. Not following this protocol may result in your proposals being received with silence, as time would then be needed to consider them in private.

You may find that Chinese meetings are often scheduled at the last minute. Even where a meeting is proposed by either side well in advance of a particular date, the details are still not usually confirmed until just before the meeting. This is done to avoid last minute changes or cancellations.

Once the meeting begins, it is best to arrive on time – not too early and certainly not too late. If you do end up late, be sure to apologize profusely to avoid the impression that there was any intent in your tardiness.

When entering a meeting room, it is common for Chinese delegates to follow a rank order with the highest ranking official entering first (especially for meetings involving government officials). Since one on one meetings are usually rare, there may be an entourage of participants. Assume that those not introduced are not part of the decision process, but just present as witnesses or assistants.

Like in Western meetings, it is wise to engage in some small talk in the beginning to build up trust, especially when the parties don’t know each other well. The Chinese prefer to do business with those they know, so it is worthwhile to cultivate this aspect first. You may notice that a few key individuals have been assigned to participate in the meeting, while the rest usually remain silent for the majority of the meeting.

After the initial small talk, the host of the meeting will usually welcome the invitees and either present the topic at hand or invite the proposer of the meeting to do so.

The Chinese usually prefer to be on the defensive or receiving side of matters. This allows them to combine their preparation of the meeting beforehand, with time to react to the proposals brought forward by the other party.

During the meeting, it is common for Chinese to use grunts or nods as signs of acknowledgment of what is being said during the meeting. Don’t mistake this for acceptance, as it is just a tacid acknowledgment and doesn’t necessarily suggest agreement.

Unlike normal conversations, the dialogs in meetings tend to be more structured with each side taking turns. As a result, it is common to let the other party do the talking without interrupting until it is your turn, at which point you can go through their points one by one. During this portion, expect them to take detailed notes that may be referred to on later dates or shared with other parties who may have not attended the meeting.

Like in all interactions with Chinese people, it is of crucial importance never to put them on the spot or allow them to lose face.

Towards the end of the meeting, it is best to summarize your understanding of the situation to make sure both parties are clear where things stand. At this point, you can set up a future meeting. The Chinese party’s response here, will let you gauge their interest in continuing things.

Note: For more detailed descriptions of the points in this article, read “Chinese Business Etiquette” by Scott D. Seligman.

When it comes to etiquette and ways of doing things, there are some key differences between how the Chinese operate versus how Westerners do so. In the latter world, being polite makes you stand out from the crowd. In the Chinese world, politeness is part of a basic set of principles that has to be followed by all. Any deviation from these principles makes you stand out in a negative way. You can see this when you are offered a choice of drink before a meeting or when visiting someone’s house. Even if you politely decline, you will still be offered tea as the default. As the guest, you are allowed to sit through the entire visit without even touching the cup, since the host was just doing his duty by offering it to you, despite your personal preference to decline.

During group meetings, a Westerner is more likely to bring up arguments or disagree with the topic at hand. Chinese values would require the person to keep his opinions to himself in such an environments. Any disagreements he may have with a speaker could be brought up later in a more private forum, giving the speaker face in the process. Understanding this nature within Chinese people is important, since it is easy to otherwise assume that their silence indicates agreement. In some cases, a third party may be used to convey negative news from one side to another, in order to avoid confrontations.

This same situation can also be observed in personal relationships between a Westerner and a Chinese, where the latter’s silence on matters and propensity to not confront, could erroneously suggest to the former that all is well in the relationship, when that might not be the case. (Personal note: I have experienced this first hand, when a former girlfriend broke up with me out of the blue, when I thought all was well. When I asked for more details, she came up with a list of issues that she had never mentioned during the relationship, all out of a desire to not induce confrontation). Not being up front with your opinions and ideas might be considered rude in Western culture, whereas in Chinese culture it is considered polite, since by doing so they are allowing you to save face.

Another big difference in thinking between Chinese and Western societies is the difference between “friends” and “strangers.” Assistance between Chinese parties is only given to those in the “inner circle” which is why the concept of guanxi is so important. This is also why it is so important to keep making contacts in order to enter the circles of others. The flip side of this, is that help is rarely given to strangers or people without any relationship. You rarely see beggars on the streets in Chinese communities, and those you do see are usually seen approaching foreigners, whome they are more likely to get assistance from. It is also common for people to not stop and help others during vehicle accidents, so as not to get involved with people they don’t know.

Where a Chinese person does assist one of his friends (whether directly or indirectly), this assistance is noted by both sides. An equivalent payback of some sorts is then expected in the future. During weddings and occasions where red envelopes are exchanged, the amounts of money given and the donors are duly noted since the same amount would be expected to be paid back at future events. Chinese New Year (which is coming up soon) is useful for clearing “debts” among friends in this manner.

The conclusion from all of this, when comparing Chinese versus their Western counterparts, is that the former are more likely to go out of their way to help friends and people in their circle of influence, whereas the latter are more likely to go out and help strangers. Understanding this culture is very valuable in determining where assistance should be given to others, as well as what is expected of you if you receive it. When rejecting others’ offers or requests of help, it is best to do so with a polite excuse rather than a flat out refusal, in order to maintain the dignity of the relationship.